Terms & Conditions
1. Introduction
Welcome to GNB Edge ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your ("Customer") access to and use of GNB Edge’s services, applications, and platforms (collectively, the "Services"). By subscribing to and using our Services, you agree to these Terms. Please read them carefully.
2. Overview of Services
GNB Edge provides business enhancement solutions, including but not limited to:
- Marketing Automations: Lead nurturing workflows, follow-up automations, etc.
- CRM: Opportunity pipelines, custom fields, etc.
- Appointment Management Tools: Calendars, booking systems, follow-ups, video chat integration, etc.
- Website Development: Responsive websites, lead capture funnels, booking websites, etc.
3. Acceptance of Terms
By accessing, subscribing, or using our Services, you agree to:
- Comply with these Terms and our Privacy Policy.
- Provide accurate, complete, and up-to-date information.
- Notify us promptly of any changes affecting service delivery.
- Accept that continued use of the Services after modifications to these Terms constitutes acceptance of the changes.
4. Eligibility
Our Services are available to:
- Individuals who are of legal age to enter into binding agreements.
- Businesses or Organizations that are legally recognized and authorized to enter into agreements.
We reserve the right to suspend or terminate access if eligibility requirements are not met.
5. Account Registration & Security
- Customers must create an account to access our Services.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorized access or security breach.
- We reserve the right to terminate accounts that violate these Terms or engage in fraudulent activities.
6. Subscription Fees & Payment
- Customers agree to pay a recurring monthly fee based on the selected plan.
- Payments are due in full within 14 days of the subscription date. Failure to complete payment may result in service termination.
- Late payment may result in account suspension.
- We reserve the right to modify subscription fees with 30 days’ notice.
- Customers are responsible for any additional transaction fees imposed by their payment providers.
- If payment disputes arise, GNB Edge reserves the right to suspend services until resolution.
- No refunds are provided except under specific circumstances outlined in these Terms.
7. Term & Renewal
- Subscriptions are on a monthly basis and auto-renew unless canceled before the next billing cycle.
- No refunds will be issued for partial months of service.
- Refunds may be considered for service disruptions or lapses.
- Cancellations must be requested through official GNB Edge communication channels.
- Customers who cancel their subscription may lose access to data and platform features immediately upon termination.
8. Intellectual Property
- All tools and systems provided by GNB Edge remain our intellectual property.
- Customers receive a limited, non-exclusive, non-transferable license to use the Services.
- Unauthorized reproduction, distribution, or modification is prohibited.
- Customers may not resell, lease, or sublicense any portion of the Services without written consent from GNB Edge.
- Any feedback, suggestions, or ideas provided by Customers may be used by GNB Edge without obligation or compensation.
9. Confidentiality & Data Protection
- We will maintain the confidentiality of Customer data and comply with applicable data protection laws.
- Customers must protect their login credentials and proprietary information.
- Breaches of confidentiality may result in service termination or legal action.
- Customers acknowledge that while GNB Edge implements security measures, no system is 100% secure, and they accept the inherent risks of data storage and transmission.
- Our Privacy Policy details how we collect, use, and protect user data.
10. Content and Transferability
- Content created using GNB Edge may not be transferable to other platforms.
- We are not liable for data loss when transferring to another platform.
- Customers are responsible for maintaining their own data backups.
- Upon termination of services, GNB Edge may permanently delete all Customer data, and retrieval will not be guaranteed.
11. Limitation of Liability
- GNB Edge is not liable for indirect, incidental, or consequential damages, including data or profit loss.
- Services are provided "as is" without warranties unless explicitly stated.
- We are not responsible for delays caused by third-party platforms or unforeseen events.
- Liability for direct damages is limited to the amount paid for the affected service.
- GNB Edge shall not be held liable for disruptions due to force majeure events, including but not limited to natural disasters, government actions, cyberattacks, or technical failures beyond our control.
- Customers agree to indemnify and hold GNB Edge harmless from any claims arising from misuse of the Services.
12. Customer Responsibilities
- Customers are responsible for using the platform in compliance with all applicable laws and regulations.
- Misuse of the platform, including spamming, unauthorized data collection, or any illegal activities, may result in immediate termination of service.
- Customers must ensure that their end-users comply with these Terms when using services provided by GNB Edge.
- Customers agree not to use GNB Edge for any purpose that is harmful, deceptive, or fraudulent.
- Customers shall not attempt to reverse engineer, hack, or tamper with any part of the platform.
13. Service Availability & Support
- GNB Edge strives to maintain platform availability but does not guarantee 100% uptime.
- Scheduled maintenance may occur, and downtime will be communicated in advance whenever possible.
- Technical support is available via designated communication channels during business hours.
- GNB Edge reserves the right to prioritize support requests based on severity and impact.
- We reserve the right to discontinue or modify services at our discretion.
14. Modifications to Terms
- We reserve the right to update these Terms and will communicate changes via our website or email.
- Continued use of the Services after updates constitutes acceptance of the revised Terms.
- Customers are encouraged to review these Terms periodically to stay informed of any updates.
- If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.
15. Governing Law & Dispute Resolution
- These Terms shall be governed by and interpreted under the laws of the applicable jurisdiction.
- Any disputes shall be resolved through binding arbitration or mediation before litigation.
- Customers waive their right to participate in class-action lawsuits against GNB Edge.
By signing up for or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.